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Refund Policy

This Agreement was last modified on 10 June 2022.

Warranty

1) All customers claim against Tools &Trix Automation Trading (P) LTD. in case of defects are in principal based on the legal provisions within the legal warranty periods, insofar as there are no deviations to the following regulations.

2) Damages caused by improper handling or contract-breaching measures of the contractual partner during installation, connection for making a claim against Tools &Trix Automation Trading (P) LTD.

3) If the warranty claims are justified and made within the given time frames, Tools &Trix Automation Trading (P) LTD. may choose to resolve the defect or to deliver a defect-free item (subsequent performance). Tools &Trix Automation Trading (P) LTD. shall be entitled to three subsequent performance attempts in this context. Subsequent performance shall be deemed as failure after these attempts. If the subsequent performances are unsuccessful, Tools &Trix Automation Trading (P) LTD. may withdraw from the contract. The contractual partner is not entitled to resolve the defect without Tools &Trix Automation Trading (P) LTD. express consent and agreement, including consent and agreement on costs associated with fixing the defect.

4) Material defects of the product must be reported in writing immediately, no later than five days after delivery, by means of a technical report supporting this claim. Material defects which remain undiscovered within this period with even the most careful examinations must be reported in writing immediately after discovery and requires immediate cessation of any manufacturing or processing. This written report must be received no later than the expiry of the agreed period or statute of limitations.

5) Claims for defects shall expire as per mentioned at the time of quotation submit of goods.

Liability

1) Tools &Trix Automation Trading (P) LTD., shall only be held liable for breach of contractual and non-contractual obligations due to impossibility, delay Tools &Trix Automation Trading (P) LTD., executive and other vicarious agents included – in cases of gross negligence. To the extent that attributable negligence of duty is based on minor negligence and any essential contractual obligations have been culpably breached, Tool &Trix liability for damages shall be limited to the foreseeable damage which typically occurs in comparable cases.

2) Tools & Trix shall not be held liable for any damages caused by a delivery delay of the product, including the additional costs incurred by the contractual partner for making alternative arrangements for the production of the same product.

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